Repairs and Returns

Progress

Tool and Repair Details

TNR : * Tool model name : * SNR :
When returning a dust extractor please only return the top or motor unit. Please do not return the dust container

Details of breakdown * Special instructions
Accessories returning with tool

Job Options

  • $(incl. GST), otherwise send me a quote

Repair order form for Customers

Your tool is still under warranty! All services regarding your repair are FREE of charge!

To make your repair as easy and fast as possible please fill out the form below.

Contact Name : *
Email : *

Please note that repair updates are always sent via email.

Transport Options

If you request a repair for a dust extractor please only send in the top part of the extractor without the container.

Please consider the size and weight guidelines determined by Australia Post when requesting postal labels

Unfortunately you can not request postal labels because the size and weight guidelines from Australia Post are not applying for your tool.
Please enter your post code above and select your preferred drop off point below.

Please select your preferred Repair Drop Off Point or Warranty Agent. The Warranty Agents are authorised to process your repair. Therefore the repair will speed up when selecting a Warranty Agent or the Festool Factory Repair Service.  Please select your preferred Repair Drop Off Point or Service Agent. The Service Agents are authorised to process your repair. Therefore the repair will speed up when selecting a Service Agent or the Festool Factory Repair Service. 


Festool Factory Repair Service

Closest Warranty Agents Closest Service Agents

Closest Repair Drop Off Points Closest Repair Drop Off Points

Return Options
Contact Name : * Company
No/ Street : * Suburb : *
State : * Post Code : *
Instructions :


Terms and Conditions

I agree that if I decide not to go ahead with a repair quotation a quotation fee of $33.00 inc GST will be charged and the tool may be returned to me in a dismantled state. All Dust extractors and tools must be clean before sending for repair. Dust extractors sent with full or partially full dust bags or in a state that requires the unit to be cleaned before inspection will incur charges. To read the special requirements for H class extractor you must click here


Privacy Statement

The personal information collected on this form/web site will be used for the stated purpose. This may require its disclosure to third party individuals and organisations in Australia and overseas. The personal information collected may also be used for market research/direct marketing activities conducted by Tooltechnic Systems (Aust) Pty Ltd and its associates in Australia and overseas in the future. If you do not wish for the personal information collected to be used for market research/direct marketing activities would you please contact Tooltechnic Systems (Aust) Pty Ltd on 1300 063 900 as soon as possible.

Confirmation of your repair request

Your repair has been successfully requested.
Your repair reference is: Reference_No. Please use this number for any future queries with us.

When returning a dust extractor please only return the top or motor unit. Please do not return the dust container

You will also receive a confirmation email soon. This email will have your repair confirmation attached.
Please provide your repair confirmation when you drop off or send in your tool.

If you don't receive an email, please contact our customer service team on Ph. 1300 063 900 or email at customercare@tooltechnic.com.au.

To receive the postal labels please contact our customer service team on 1300 063 900 and provide your repair reference number.

You can request a repair at any time. All you have to do is to submit a request below.

If your tool has been registered for Service All-Inclusive, your freight from the dealer to the service centre is FREE of charge for the first 3 years of ownership.

If you have questions regarding the repair, please contact the Tooltechnic Systems customer service team on Ph. 1300 063 900 or email at customercare@tooltechnic.com.au.

Special requirements for 'H' Class dust extractors:

H Class Extractors are designed to be used for the removal of hazardous dusts, it is reasonable to expect that all H class units have been exposed to materials hazardous to health (such as asbestos) Due to the risk to handlers the following process to return H Class Extractors for repair must be followed:

The owner is requested to follow the instructions on the special H Class decontamination and transport form (included in original packaging):

  • The special H Class decontamination and transport form can be downloaded by clicking here.
  • The owner is requested to fill in required information on the decontamination and transport form and fax to 03 8795 9221 or email to customercare@tooltechnic.com.au.
  • The decontamination and transport form must be accompanied by receipt of purchase

Prior to transport all extractors must be:

  • Decontaminated - washed down
  • Dust bag has been removed and dust container decontaminated
  • Main filter has been removed
  • Extractor has been placed within the special H class containment bag (included in original packaging)

Repair Services and Lien Terms

A quotation fee of $30 + GST will be charged to disassemble and prepare a quotation for you. If you accept the quotation to repair the item the quotation fee will be waived. If you do not wish to accept the quotation the item will be returned disassembled. TTS has a general lien on all items submitted to Tooltechnic Systems (Aust) Pty Ltd for repair by you for all charges which are due or become due. If the charges are not paid and/or the item is not collected by you, Tooltechnic Systems (Aust) Pty Ltd has the right to sell the item and apply the proceeds to discharge the lien and the costs of sale.

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